客户是我们一切活动的终极焦点，是我们首要的工作重心。它要求我们每一个人，无论独立工作还是参加团队工作，无论是对内部客户还是外部客户，都能倾听他们的声音，对他们当前的需求进行及时反馈，并预测他们未来的需求，为其提供高质量的产品和服务。只有当确保产品质量满足和超越客户需求时，我们才能继而寻求生存与发展。

Customer is the ultimate focus of all our activities, it is our primary focus. It requires that each and every one of us, no matter work independently or in team work, both to internal customers and external customers, can listen to their voice, their current demand for timely feedback, and predict their future needs, to provide high quality products and services. Only when in order to ensure the quality of products meet and exceed customer requirements, can we then seek survival and development.

服务宗旨：以用户为中心，用户满意为目标

Service tenet: to the user as the center, customer satisfaction as the goal

服务方针：顾客至上、管理科学、集成创新、服务专业、持续改进

Service policy: customer first, scientific management, integration, innovation, professional service, continuous improvement

服务目标：顾客响应时间不长于24小时；顾客满意度95％以上

Service aim: customer response time not longer than 24 hours; More than 95% customer satisfaction