一、服务品牌口号：幸福关怀 心动服务！

A, service brand slogan: happiness cardiac care service!

二、服务目标：让每一个顾客体验有幸福感的服务！

Second, the service goal: let every customer experience has the service of happiness!

三、服务理念：两心 两动——省心、放心、主动、感动！

Service concept: two - worry, ease, active, two hearts touched!

省心:让顾客省时省力省麻烦是我们最基本的服务承诺

Worry: let customers save time and effort save trouble is our most basic service commitments

强化基础服务：配件供保、三包政策；

Improved infrastructure services: accessories for insurance, 3 packets of policy;

增设配件中转库：缩短配件物流周期；

Additional accessories entrepot storage: shortening the period of spare parts logistics;

服务网络：县、乡镇服务网店建设与管理；

Service network: the construction and management of county and township service shop;

创新服务模式：15公里内上门服务；

Within 15 km of the innovative service mode: door to door service;

顾客信息联网：知道顾客在哪里？

Customer information networking: know where is the customer?

可以推行全国（乡镇）联保服务。

Can introduce (township) of group services throughout the country.

放心：让顾客放心消费是我们永恒的宗旨

Rest assured: let the customer rest assured consumption is our eternal purpose

全国统一服务标准的星级服务站；技术人员专业培训，过硬的维修技术；车辆维修使用原厂部件；

The national unified service standard star-class service station; Technical personnel specialized training, good maintenance technology; Vehicle maintenance use original parts;

服务态度、服务礼仪、标准服务流程。

Service attitude, service etiquette, standard service process.

主动：关注顾客消费体验是我们永恒的责任与使命

Active: focus on customer consumption experience is our responsibility and mission of the eternal

基础：顾客及车辆信息录入统一的信息化平台，知道顾客是谁？顾客在那里？

Basis: the customer and vehicle information recorded a unified information platform, know who is the customer? Customers in there?

模式：1473短信回访标准模式、微信互动模式；

Model: 1473 text review standard mode, the interaction between the micro letter;

方式：季度定期与不定期召回保养，后续短信跟踪服务；

Way: the quarter on a regular basis and not recall the maintenance regularly, subsequent message tracking service;

承诺：产品质量潜在隐患主动召回服务；

Commitment: product quality potential active recall service;

创新：定期调研发现消费者未满足的消费需求，后续针对问题进行改进。

Innovation: regular survey found that consumers did not meet consumer demand, the follow-up to improve on issues.

感动：让顾客感动是企业和品牌持续存在的价值

Moved: let the customer moved is the value of enterprise and brand to persist

服务承诺兑现：限时上门服务；

Service promise: limit door-to-door services;

顾客生日、节假日短信祝福；

Customer birthday, holiday SMS blessing;

每季度一次主动召回顾客车辆做保养活动；

Once a quarter is voluntarily recalling customers do maintenance activities;

差异化服务模式：幸福关怀标准的推广与执行；

Differential service model: happiness care standard promotion and implementation;

老顾客会员制服务及购车优惠模式

Old customer membership services and promotion mode

四、服务宗旨

Fourth, service tenet

建立快速、专业、规范的服务平台，打造成为电动车行业售后服务第一品牌，本着“两心两动”的服务理念，以“省心、放心、主动、感动”的售后服务全过程，为顾客提供主动关怀式的贴心服务，以车为媒、由车至人的真诚关怀覆盖生产、营销、顾客使用的全过程，为您节省维修保养费用，让雅迪顾客体验被尊重、被关怀的舒心感受。

To establish a rapid, professional and standardized service platform, create the first brand become the electric car industry after-sales service, in line with the service concept of "two" two hearts, with "worry, rest assured, the initiative," the whole process of after-sales service, to provide customers with active caring type of intimate services, car as the media, from cars to people sincerely care cover the whole process of production, marketing, customer use, save maintenance cost for you, let the yadi customers experience the respect, the care comfortable feeling.

五、服务承诺

Fifth, service commitments

1、质量可靠，安全保障：17年专业制造、89项自主专利、核心零部件自主研发线检、巡检全程品质把控，购车7天内出现整车质量性能故障可免费换车；

1, quality is reliable, security: 17 years professional manufacturing, 89 patents of autonomous, independent research and development of core parts line inspection, the quality control, inspection for the whole car within 7 days of fault can be free to change the vehicle quality performance;

2、全国联保，后顾无忧：中国权威媒体《中国质量万里行》全程监督质量服务，全国3000多家专业服务网点，专业技术服务人员和全程技术咨询系统让您放心使用；

2, the coinsurance, look back: "China quality journey" Chinese authoritative media supervised the quality of service, the country more than 3000 professional service outlets, professional technical service personnel and whole technical consultation system allows you to rest assured use;

3、技术精湛，维修放心：维修人员专业培训上岗，智能化检测设备，快速排除故障，保障使用安全；

3, skilled, rest assured: maintenance personnel professional training mount guard, intelligent test equipment, rapid troubleshooting, to ensure the safety of use;

4、上门服务，方便快捷：车辆无法正常骑行，提供上门服务，一个服务电话4006-009-566为您排忧解难；

4, door-to-door service, convenient and quick, the vehicle can't normal cycling, to provide door-to-door service, a service call 4006-009-566 and alleviate sufferings for you;

5、原装部件，品质保证：原厂配件统一标识，全国统一零售价，质优价廉，品质保障。全面实施配件储备物流系统，确保快速配送到位，给您一路畅行保障；

5, original parts, quality assurance: the original factory accessories unified logo, unified national retail price, quality and cheap, quality assurance. Full implementation of spare parts reserve logistics system to ensure rapid distribution in place, to give you all the way pass security;

6、会员服务，至尊享受：提供一站式维修服务标准，整车享受20项免费保养服务，加入VIP会员俱乐部，可享受消费等额积分兑换配件及礼品，优惠换购电池、整车等服务。

6, member services, sovereign enjoy: one-stop service standard, the vehicle enjoy 20 free maintenance service, to join the VIP member club, can enjoy consumption equal points for accessories and gifts, preferential buy batteries, vehicle, etc.

六、服务保障

Six, service guarantee

1、全国统一免费服务热线400-600-9566，专人接听记录您的服务需求；

1, the unified national free service hotline 400-600-9566, our record of your service requirements;

2、由中国权威媒体《中国质量万里行》全程监督质量服务全过程；

2, "China quality journey" by the Chinese authoritative media supervised the whole process quality services;

3、专业技术服务人员和全程技术咨询系统；

3, professional and technical personnel and the entire technology consultation system;

4、全国3000余家的售后服务网络；

4, the national more than 3000 after-sales service network;

5、运用顾客档案数据库信息化管理系统；

5, and use of customer information management database file system;

6、售后服务过程中提供一站式维修服务标准；

6, in the process of the after-sales service one-stop service standards;

7、提供废旧车辆、电池的回收、折价、以旧换新等无忧服务保障。

7, provide old vehicles, battery recycling, discount and scrappage worry-free service.